Data Protection & Privacy — Your Rights Matter
gb996
Privacy Policy
gb996 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data as a gb996 account holder in Bangladesh.
SSL-Encrypted Transmission
All data transmitted between your device and the gb996 platform is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text across any network connection.
Secure Data Storage
Personal data collected by gb996 is stored on secure, access-controlled servers. Storage systems are protected by layered security controls including firewalls, intrusion detection, and restricted physical and logical access.
Minimal Data Collection
gb996 collects only the personal data that is strictly necessary for account operation, payment processing, identity verification, regulatory compliance, and delivering a quality gaming experience to players across Bangladesh.
No Unauthorised Sharing
gb996 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data sharing is limited strictly to service providers and partners necessary for platform operation and legal compliance.
Player Controls
gb996 account holders retain meaningful rights over their personal data, including the right to access, correct, port, and — in appropriate circumstances — request deletion of data held by gb996. Contact our support team to exercise these rights.
Transparent Cookie Use
gb996 uses cookies and similar tracking technologies solely to improve platform performance, maintain session security, and — where you have consented — to deliver relevant promotional content. Cookie preferences can be managed at any time.
Section 1
Information We Collect
gb996 collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically through your use of our website and services, and occasionally from third-party verification and payment service providers. The categories of personal data we collect are described below.
Registration and Account Data
When you create a gb996 account, we collect the following information:
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used for mandatory age verification — gb996 is strictly 18+ only).
- Residential address, including division, district, and postal code within Bangladesh.
- Email address (used for account communications and security notifications).
- Mobile phone number (used for account security, bKash/Nagad payment verification, and support contact).
- Username and encrypted password credentials.
- Preferred currency (Bangladeshi Taka — BDT).
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) and anti-money laundering (AML) compliance obligations, gb996 may request and process the following additional documentation:
- National Identity Card (NID) number and scanned copy or photograph.
- Passport details where provided as an alternative to NID.
- Proof of residential address (utility bill, bank statement, or similar document dated within three months).
- Selfie or live photo verification to confirm identity document ownership.
- Source of funds documentation for high-volume accounts or withdrawal requests exceeding ৳100,000.
Financial Transaction Data
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, gb996 collects and records:
- Mobile financial service account numbers (e.g., bKash wallet number, Nagad account number).
- Transaction reference numbers and amounts in BDT.
- Payment method type and partial account identifiers (e.g., last four digits of card number).
- Deposit and withdrawal history associated with your account.
- Responsible gaming deposit limit settings and any self-imposed restrictions you have activated.
Technical and Behavioural Data
When you access the gb996 platform, our systems automatically collect certain technical data including:
- IP address and approximate geographic location (country, city, district level).
- Device type, operating system, browser type, and browser version.
- Session timestamps — including login time, session duration, and logout time (BST, UTC+6).
- Pages visited, games played, bets placed, and in-platform navigation patterns.
- Referral source (how you arrived at the gb996 platform).
- Cookie identifiers and similar tracking data (see the Cookies section below).
Support and Communication Data
When you contact gb996 customer support via live chat or email, we collect and retain records of those communications, including the content of your messages, the date and time of contact, and any resolution actions taken. This data is used for quality assurance, training, and dispute resolution purposes.
Section 2
How We Use Your Data
gb996 uses the personal data it collects for specific, defined purposes. We do not process your personal data for purposes beyond those listed here without providing you with prior notice and, where required, obtaining your explicit consent.
| Purpose of Processing | Legal Basis | Data Categories Used |
|---|---|---|
| Account registration and management | Contractual necessity | Registration data, contact data |
| Age and identity verification (KYC) | Legal obligation / Contractual necessity | KYC documents, registration data |
| Payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard) | Contractual necessity | Financial transaction data |
| Anti-money laundering (AML) compliance and fraud prevention | Legal obligation | KYC data, transaction data, technical data |
| Platform security and account protection | Legitimate interest | Technical data, login history |
| Customer support and dispute resolution | Contractual necessity / Legitimate interest | Support communications, account data |
| Responsible gaming monitoring and tool delivery | Legal obligation / Legitimate interest | Behavioural data, deposit limit data |
| Promotional communications (where consented) | Consent | Contact data, behavioural data |
| Platform improvement and analytics | Legitimate interest | Technical data, behavioural data (anonymised) |
Marketing Communications
gb996 may send you promotional emails or SMS messages about bonuses, seasonal promotions (including Pohela Boishakh offers, Eid promotions, BPL cricket season bonuses, and T20 World Cup betting specials), and new game releases — but only where you have given your explicit consent to receive such communications at the time of registration or through your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your gb996 account settings or by contacting support via live chat.
Automated Decision-Making
gb996 uses automated systems to detect potentially fraudulent activity, identify responsible gaming risk signals, and enforce platform security rules. Where an automated decision results in a significant action — such as account suspension — you have the right to request human review of that decision by contacting the gb996 compliance team at [email protected] (plain text, not a clickable link).
Section 3
Data Sharing and Third Parties
gb996 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Service Providers
To process deposits and withdrawals, gb996 shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card processing networks (Visa and Mastercard). These providers are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond the specific transaction being processed.
Identity Verification Providers
gb996 may engage third-party KYC and identity verification specialists to assist with the processing of identity documents and age verification checks. These providers operate under strict data processing agreements with gb996 and are not permitted to retain or use your identity data for any purpose other than the verification service commissioned by gb996.
Game Content Providers
Games available on the gb996 platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (such as session identifiers and game results) as part of the technical delivery of their games. They do not have access to your full personal profile or financial account data.
Legal and Regulatory Disclosure
gb996 may disclose personal data to law enforcement agencies, regulatory authorities, or other public bodies where required to do so by applicable law, by a valid court order, or where gb996 in good faith believes disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In all such cases, gb996 will disclose only the minimum data required to satisfy the legal obligation.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of the gb996 business, personal data held by gb996 may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address of any such transfer and of any material change to how your data will be processed as a result.
Section 5
Data Retention and Storage
gb996 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold.
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| KYC / identity verification documents | Duration of account + 5 years post-closure | AML legal obligation |
| Financial transaction records | 7 years from transaction date | Financial records legal obligation |
| Responsible gaming records | Duration of account + 5 years post-closure | Duty of care / legal obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management obligation |
| Analytics data (anonymised) | Up to 24 months on a rolling basis | Legitimate interest (platform improvement) |
Following the expiry of the relevant retention period, gb996 will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and platform improvement purposes.
Data Storage Location
gb996 stores personal data on secure servers. Where data is stored or processed by a third-party service provider located outside Bangladesh, gb996 ensures that appropriate contractual and technical safeguards are in place to protect your data to the same standard described in this Privacy Policy. gb996 does not transfer personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate safeguards.
Section 6
Your Privacy Rights
As a gb996 account holder, you hold meaningful rights over your personal data. gb996 is committed to facilitating the exercise of these rights in a timely and transparent manner. The rights described below apply to all gb996 players, including those located across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions.
Right of Access
You have the right to request a copy of the personal data that gb996 holds about you. Upon a verified request, gb996 will provide you with a summary of your data, the purposes for which it is processed, the categories of recipients with whom it has been shared, and the retention periods applicable to your data. Access requests will be fulfilled within 30 days of receipt.
Right to Rectification
If any personal data held by gb996 is inaccurate or incomplete, you have the right to request correction. Many account details — including contact information and address — can be updated directly through your gb996 account settings. For corrections to identity or KYC data, please contact our support team via live chat or email.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that gb996 is subject to legal obligations — particularly in relation to financial records, AML compliance, and responsible gaming records — that may require retention of certain data beyond the point of account closure. In such cases, gb996 will inform you of the specific retention obligation before declining an erasure request.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that gb996 transmit this data directly to another controller where technically feasible.
Right to Restrict Processing
You have the right to request that gb996 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and the outcome of that objection is pending.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on gb996's legitimate interest. gb996 will cease processing your data unless it can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
How to Exercise Your Rights
To exercise any of the rights described above, please contact the gb996 Data Privacy team at [email protected] (plain text only — not a clickable link). Please include your full registered name, username, and a clear description of the right you wish to exercise. gb996 will respond to all privacy rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by up to a further 30 days, in which case you will be notified of the extension in advance.
Section 7
Data Security Measures
gb996 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include the following.
- SSL/TLS Encryption: All data transmitted between your browser or mobile device and the gb996 platform is encrypted using current industry-standard SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Password Hashing: Account passwords are never stored in plain text. gb996 uses strong cryptographic hashing algorithms to store password data, meaning that even internal personnel cannot read your password.
- Access Controls: Access to personal data held by gb996 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need are granted access to identifiable player data, and all such access is logged and audited.
- Intrusion Detection and Monitoring: gb996's platform infrastructure is monitored continuously for unusual activity, potential intrusion attempts, and anomalous data access patterns. Automated alerts are triggered for suspicious events and reviewed by the security team.
- Penetration Testing: gb996 conducts periodic security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
- Vendor Security Standards: Third-party service providers who process personal data on gb996's behalf are required to demonstrate and maintain security standards consistent with those applied by gb996 itself.
Data Breach Response
In the event of a personal data breach that poses a risk to the rights and freedoms of gb996 account holders, gb996 will notify affected players without undue delay once the breach has been identified, contained, and assessed. Notifications will be sent to your registered email address and will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps gb996 has taken or intends to take to address the breach and mitigate its effects.
Your Role in Account Security
While gb996 takes extensive measures to protect your data, the security of your account also depends on the precautions you take. You are responsible for keeping your gb996 login credentials confidential, using a strong and unique password, logging out of your account when using shared or public devices, and reporting any suspected unauthorised account access to gb996 support immediately via live chat. gb996 will never contact you to ask for your full password through any communication channel.
Section 8
Contact and Privacy Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which gb996 processes your personal data, please contact us using the details below. gb996's customer support and data privacy teams operate in English, 24 hours a day, 7 days a week, serving players across all regions of Bangladesh.
How to Contact Us
- Live Chat: Available 24/7 directly through the gb996 platform. This is the fastest channel for most enquiries.
- Email: [email protected] — displayed as plain text only; this is not a clickable link. For privacy-specific enquiries, please include "Privacy Enquiry" in the subject line of your message.
Changes to This Privacy Policy
gb996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Any material changes to this policy will be communicated to registered account holders via email to their registered address. The updated policy will also be published at gb996.net/privacy-policy with a revised "last updated" date. Your continued use of the gb996 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
Minor, non-material changes (such as corrections to typographical errors or improved clarity of existing provisions) may be made without direct notification but will always be reflected in the updated policy document available on the gb996 website.
Your Privacy Is Protected at gb996
Now that you understand how gb996 protects your data, explore everything the platform has to offer — from live cricket betting and slot games to our full casino lobby. Our support team is available 24/7 to answer any privacy questions you may have.
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